Terms of service

Terms of service

Last updated: 5 November 2026

1. Who we are

This store is operated by Pol Garcia Amela, a sole trader trading as Chess4pro, Spanish tax ID (NIF) 45856053X, Avenida Béjar 45, local, 08225 Terrassa (Barcelona), Spain. Email: sales@chess4pro.online. Phone: +34 646 979 970. These terms apply to all purchases made at chess4pro.online.

2. Products and prices

Our products are printed to order. We describe them and show their images as accurately as we can; small variations in colour between the screen and the printed item are possible. Prices include VAT where it applies. They may be shown in your local currency, converted from US dollars; you pay the total shown at checkout, in the currency shown there. The final price, including taxes and shipping costs, is shown at checkout before you pay. Import duties that may apply outside the EU, the United Kingdom and the United States are explained in our shipping policy.

3. How to place an order

Add the products you want to the cart and go to checkout. Enter your email, the delivery address and the shipping method, then choose how to pay. Before paying you can review the summary and go back to correct any product, quantity, detail or address. Your order is placed, with an obligation to pay, when you press the final payment button. You can order in the language of the store version you are using, among those available. We keep a record of your order and send you a confirmation by email; if you have an account, you can also see your orders there.

4. Orders

The contract is formed when you receive our order confirmation email. We may cancel an order and refund it in full if a product is unavailable, if there is an obvious pricing error or if we detect signs of fraud; we will tell you if this happens.

5. Payment

Payment is made at checkout with the methods shown there. Payments are processed securely by Shopify and the payment providers; we do not store card details.

6. Delivery

Delivery destinations, times and costs are described in our shipping policy. We are responsible for the goods until they are delivered to you.

7. Right of withdrawal, returns and guarantee

You have 14 days from delivery to withdraw from your purchase without giving a reason, except for personalised items such as mugs with a dedication. Damaged, defective or misprinted items are replaced or refunded, and your legal guarantee of conformity (three years from delivery under Spanish law) applies in full. All details, including gift cards, are in our refund policy.

8. Discounts

Automatic discounts, such as our repertoire discounts on mugs (10% on two, 15% on three or more) and the pack discount (20% off a mug bought with a poster or a desk mat), are applied in the cart and at checkout without a code. Discounts cannot be combined with each other or with discount codes unless stated.

9. Gift cards

Gift cards are sent by email and can be used on any product in the store except other gift cards. They have no expiry date, and any balance left after an order stays on the card. They cannot be exchanged for cash, except where the law requires it.

10. Personalised products

When you give us text, names or a game to personalise a product, you confirm that you may use them and that they do not break the law or anyone's rights. We print exactly what you write, so please check it before ordering. We may refuse to print content that is offensive or infringes someone's rights; in that case we will cancel that item and refund it in full.

11. Intellectual property

The designs, texts, images and other content of this store belong to Chess4pro or are used with permission. You may not copy or use them commercially without our written consent.

12. Liability

We are responsible for the products and services we sell in accordance with consumer law. Nothing in these terms limits the rights you have as a consumer.

13. Complaints and dispute resolution

Write to sales@chess4pro.online with any complaint. Chess4pro is not currently adhered to any alternative dispute resolution body; if we cannot resolve your complaint, we will tell you in writing which competent body you can turn to and whether we will take part. Details are in our refund policy.

14. Applicable law

These terms are governed by Spanish law. If you are a consumer, you also keep the protection of the mandatory rules of your country of residence, and you may bring any claim before the courts of your place of residence.

15. YouTube

Our videos on YouTube are published with Chess4pro Publisher, an internal tool that uses YouTube API Services. Use of YouTube, and any authorization given to Chess4pro Publisher, is subject to the YouTube Terms of Service and the Google Privacy Policy. Section 10 of our Privacy Policy explains what the tool accesses and how to revoke it.

16. Changes

We may update these terms. The version in force on the date of your order applies to it.