FAQ
Orders & Insured Global Shipping
Where does Chess4pro ship?
We ship worldwide across North America, Europe, the United Kingdom, Australia, and select international destinations via premium tracked courier services. All shipments include complete transit insurance.
What are the transit and delivery timeframes?
Physical wooden chessboards and master sets are prepared and dispatched within 24–48 business hours, arriving in 3–6 business days via express courier. Theoretical opening mugs require 2–4 business days for custom printing and 4–7 business days in transit.
How can I track my shipment?
Upon dispatch from our specialized fulfillment centers, you will receive an automated tracking link by email. You can also monitor your parcel status directly on our Track Order page.
Solid Wood & Kinetic Collection
What materials are used in the Master Concave Kinetic Chessboard?
The Concave Kinetic Chessboard is crafted from select American walnut and natural maple veneers. Its concave surface is precision-milled to allow the weighted bases of the wooden pieces to oscillate smoothly without toppling.
How should I care for solid wood?
Dust gently with a clean, dry microfiber cloth. Avoid commercial household cleaners and exposure to direct sunlight or radiator heat. An annual conditioning with natural beeswax will preserve the natural luster for generations.
Opening Repertoire Mugs
Are the ceramic mugs dishwasher and microwave safe?
Yes. Every 11 oz ceramic mug features a high-grade sublimation print rated for over 2,000 industrial dishwasher cycles and complete microwave safety without loss of diagram clarity.
How does the Repertoire Bundle benefit work?
When you pair any 2 opening mugs (e.g. White attack line + Black defense line), a 10% discount is automatically applied to your cart. Selecting 3 or more mugs unlocks a 15% discount across all ceramic pieces.
Guarantee & Sovereign Support
What is the return and inspection policy?
We provide a 14-day inspection privilege upon delivery. If an item arrives with any defect or transit damage, our concierge desk will arrange an immediate replacement or full reimbursement.
How can I reach the concierge desk?
You may transmit an inquiry through our Contact Us portal or email us directly at sales@chess4pro.online. We respond to all correspondence within 24 business hours.