Orders and shipping
Where does Chess4pro ship?
We ship to the United States, Canada, the United Kingdom, the European Union, Switzerland, Norway, Australia and New Zealand. Shipping costs are shown at checkout before you pay. Orders of 3 or more mugs ship free.
How long does delivery take?
Each mug is printed to order. Production takes 2–5 business days. Transit then usually takes 3–4 business days to the United States and 5–20 business days to Europe, the United Kingdom, Canada, Australia and New Zealand.
How can I track my order?
When your order ships you will receive a tracking link by email. See Track your order if you can't find it.
Opening mugs
What is printed on each mug?
Each 11 oz white ceramic mug shows the name of the opening and the diagram of its key position, on both sides. The moves are not printed on the mug: the main line is on each product page, where the board plays it move by move, and in our free guides.
Are the mugs dishwasher and microwave safe?
Yes. To keep the print looking its best for longer, we recommend hand washing.
How do the repertoire discounts work?
Buy any 2 mugs and you get 10% off; buy 3 or more and you get 15% off and free shipping. You can mix any designs. The discount is applied at checkout, no code needed.
Returns and support
Can I return a mug?
Yes. You have 14 days from delivery to return any item without giving a reason. Email us and we will send you the return address; you get a full refund including the original standard shipping cost. Details are in our refund policy.
What if my mug arrives damaged or misprinted?
Email us a photo and your order number within 30 days of delivery, and we will send a free replacement or refund you.
How can I contact you?
Use the form on our contact page or email sales@chess4pro.online. We reply within 24 business hours.