Shipping policy

Shipping

Last updated: 6 October 2026

Made to order

Every item is printed to order by our production partner, Printful, in one of its facilities in the United States or Europe, usually the one closest to the delivery address.

Where we ship

We ship to the United States, Canada, the United Kingdom, the countries of the European Union, Switzerland, Norway, Australia and New Zealand.

Delivery times

• Production: 2–5 business days.
• Transit to the United States: usually 3–4 business days.
• Transit to Europe, the United Kingdom, Canada, Australia and New Zealand: usually 5–20 business days, depending on the destination and the production facility.

These are estimates from our production partner and may be longer during holidays or peak seasons.

Shipping costs

Orders of 3 or more mugs ship free. For smaller orders, the shipping cost is shown at checkout before you pay.

Tracking

When your order ships, you will receive an email with a tracking link. You can also check it on our Track Order page.

Customs, duties and taxes

When an order crosses a customs border, for example to Switzerland, Norway, the United Kingdom, Canada, Australia or New Zealand, import duties or taxes may apply. If they are not collected at checkout, they are payable by the recipient on delivery, according to the rules of the destination country.

Lost or damaged parcels

If your parcel has not arrived within 30 days of the estimated delivery date, or arrives damaged, email us at sales@chess4pro.online with your order number (and a photo if it is damaged). We will send a replacement or refund you in full.

Delivery address

Please check your address carefully. If a parcel is returned to us because of an incorrect or incomplete address, we can send it again, but the new shipping cost will be charged.