Shipping policy

Shipping

Last updated: 5 November 2026

Made to order

Every item is printed to order by our production partner, Printful, in one of its facilities in the United States or Europe, usually the one closest to the delivery address. A few products are produced only in the United States.

Where we ship

We ship to the United States, Canada, the United Kingdom, Europe, Japan, Australia and New Zealand, and to most countries in Latin America, the Caribbean, Asia, the Middle East and Africa. If your country is not available at checkout, our production partner cannot deliver there yet. A few products can only be delivered in the United States; for those, checkout only accepts US addresses.

Delivery times

  • Production: 2–5 business days.
  • Transit to the United States: usually 3–4 business days.
  • Transit to Europe, the United Kingdom, Canada, Australia, New Zealand and Japan: usually 5–20 business days, depending on the destination and the production facility.
  • Transit to Latin America, the Caribbean and the rest of the world: usually 8–25 business days.

Each product page shows the estimated delivery window for your country. These are estimates from our production partner, not guaranteed dates, and may be longer during holidays or peak seasons.

Shipping costs

Orders from $55 ship free to the United States, Canada, the United Kingdom, Europe, Japan, Australia and New Zealand, and orders from $75 ship free to Latin America, the Caribbean and the rest of the world. If you shop in another currency, checkout shows these amounts converted. For smaller orders, the shipping cost is shown at checkout before you pay.

Tracking

When your order ships, you will receive an email with a tracking link. You can also check it on our Track your order page.

Customs, duties and taxes

Our prices include VAT where it applies. Orders delivered in the EU, the United Kingdom or the United States are not charged customs on delivery, with one exception: items produced only in the United States and delivered to the EU or the United Kingdom may be charged import VAT and a carrier handling fee. Orders delivered anywhere else, for example to Switzerland, Norway, Canada, Australia, New Zealand, Japan or Latin America, may be charged import duties and taxes by your country's customs on delivery. These charges are not included in our prices or shipping.

Lost or damaged parcels

We are responsible for your order until it is delivered. If your parcel has not arrived by the estimated date, write to us at sales@chess4pro.online with your order number and we will check with the carrier. If it has not arrived within 30 days of the estimated delivery date, or it arrives damaged (send us a photo), we will send a replacement or refund you in full.

Delivery address

Please check your address carefully. If you spot a mistake, write to us straight away: we can correct it free of charge while the order has not entered production. If a parcel is returned to us because of an incorrect or incomplete address, we can send it again, but the new shipping cost will be charged.